The Office of Public Assistance, Governmental Affairs and Compliance (OPAGAC) may be able to answer questions about rates and charges assessed by a moving company, and/or to work with a customer to resolve a dispute over a moving company’s rates and charges. In providing this assistance, OPAGAC will typically:
The customer’s initial consultation with OPAGAC will be confidential. If our office contacts the mover to request a copy of its tariff and pricing information, we will not disclose the customer’s identity, unless authorized to do so. However, if a customer asks OPAGAC to engage in informal outreach with the mover, we may need to disclose the customer’s identity. In this situation, our office will contact the customer to seek permission to do so.
If a dispute over a moving company’s charges relates to the company’s weighing of the customer’s possessions, and/or to the company’s failure to provide weight documents for the shipment, it is advisable to consult with the Federal Motor Carrier Safety Administration (FMCSA), the agency of the U.S. Department of Transportation that enforces consumer protection regulations for moving companies. The FMCSA’s consumer complaint web portal is located at: https://www.protectyourmove.gov. Additional resources for customers of moving companies can be found there as well.
Under federal law, an interstate mover is required to have an arbitration process in place for resolving disputes concerning overcharges. Information about the arbitration process should be included within the mover’s tariff.