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SURFACE TRANSPORTATION BOARD

Policies and Notices

Accessibility

Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d)

Section 508 of the Rehabilitation Act requires all electronic and information technology (also referred to as information and communication technology or ICT) that is developed, procured, maintained, or used by a federal agency to be accessible to people with disabilities. Examples of ICT include web sites, telephones, multimedia devices, and copiers. Access available to individuals with disabilities must be comparable to access available to others. Standards for Section 508 compliance are developed and maintained by the United States Access Board. Further information about the Access Board’s standards and Section 508 generally may be found at www.section508.gov.

If you have questions about access to ICT, e-mail rcpa@stb.gov. For information about filing a complaint against the STB under Section 508, contact the STB’s Equal Employment Opportunity Office at (202) 245-0237 or email eeo@stb.gov.

Architectural Barriers Act of 1968 (42 U.S.C. §§ 4151-57)

The Architectural Barriers Act (ABA) requires access to facilities that are designed, built, altered, or leased with Federal funds. The United States Access Board is the federal agency responsible for enforcing the ABA. The Access Board’s accessibility standards are available on its website at www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards, and information about filing a complaint may be found at www.access-board.gov/aba-enforcement/file-a-complaint.

Disclaimers

This site is provided as a public service by the Surface Transportation Board (“STB”).  While the STB strives to make the information on this website as timely and accurate as possible, the STB makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this site, and expressly disclaims liability for errors and omissions in the contents of this site.  No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given with respect to the contents of this website or its links to other Internet resources.

The information appearing on this website is for general informational purposes only and is not intended to provide legal advice to any individual or entity, establish, modify, or interpret any STB policies; serve as a decision-making tool or a compliance check-list; or provide a comprehensive set of requirements applicable to persons with matters before the STB.  We urge you to consult with your own legal advisor before taking any action based on information appearing on this site or any site to which it may be linked.

This website contains links to information created and maintained by other organizations.  These links are provided for your convenience.  The STB does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the sites to which we link.  Further, links to particular items in hypertext do not reflect their importance and should not be considered an endorsement from the STB of the organizations sponsoring the sites, the views expressed on the sites, or the products or services offered on the sites.

Content Inventory

To view the STB Content Inventory guidelines, click here.

Information Quality Guidelines

The Board is committed to ensuring and maximizing the quality, utility, objectivity, and integrity of all information it makes available to the public.  To accomplish this goal, the Board has developed internal procedures and guidelines for reviewing and supporting the quality of the information it produces before it makes this information available.  In addition, the Board has established a procedure by which members of the public may obtain correction of information made available by the agency that, nevertheless, fails to meet these standards.  The procedures are as follows:

  • Simple Mistakes.  A simple mistake may be reported by e-mailing the Board’s Information Quality Officer at Information.Quality@stb.gov, faxing (202) 245-0456, or calling (202) 245-0271.  Such errors are usually corrected within 1 business day.
  • Complex Errors:  To address more complex errors in information made available by the Board, the Board has adopted Information Quality Guidelines.  To avoid frivolous requests, the Guidelines – which conform to recommendations issued by the Office of Management and Budget – require a requester to submit a written request to the Information Quality Officer.  The request should identify the requester and explain how he/she is affected by the alleged informational error.  A request for information correction is then considered by the Board office that generated the challenged information.  That office has 60 days to respond to the requester.

If the requester is dissatisfied with that response, a written request for reconsideration may be addressed again to the Information Quality Officer.  As a neutral senior staff person who neither originates nor collects the information, the Information Quality Officer reviews the request for reconsideration, discusses the initial response with the office that responded, and within 60 days decides whether to revise that response.  The Information Quality Guidelines do not provide for further appeal to either the Board itself or to the courts.

For more detailed information about submitting a Request for Correction under the Board’s IQ Guidelines, see the STB’s Information Quality Guidelines.